Organization management as well as life in general is all about making decisions.To make rational decisions,we go through a process very similar to that suggested above for problem solving.We need to:
- Be clear about the choices available and the criteria against which the choice should be made.
- Obtain sufficient information in order to assess the choices.
- Make a decision.
Mistakes people make while making decisions. Decision making rarely follows the process set out above as people tend to make decisions based on:
- Claims and hearsay.
- Past experience
- Knowledge of other organizations
- Recent training taken
- Judgement and judgemental attitude
- Personal abilities
We make decisions under time constraints and often without comprehensive information.Therefore decision making is rarely rational.In fact we generally aim to make the best possible or most satisfactory decision under the circumstances.We try out solutions that have worked in the past or that have been successful for other organizations, colleagues, people or departments.Although this type of decision making is arguably less effective than the decision making set out above,it can at it’s very best only allow the decision maker to make the best of limited time and to decide on as many issues as possible.However,in order to make your decision making as effective as possible,be sure you know the following:
- What exactly are you trying to decide?e.g
- Which stage of problem solving are you in?
- Whose decision is it exactly to make?(yours,a friend, colleague,a leader, organization, government, arbitrator or any other)
- How will not taking this decision affect you particularly?
- Do you have any interest in the issue you want to decide on?
- Do you trust yourself to make a correct decision on such a matter?(what is your past record of making correct decisions?).In the opinion of the public can you be trusted to make a balanced and binding decision on the issue at hand? (where public is involved).
- Does the issue you are trying to decide on involve another party/individual?
- What rights or laws if any do you have or permits you to make a decision on such an issue?
- Who needs to be involved in the decision making?(what authority and/or permissions is required?)
- Is there need for an arbitrator?
- How should they be involved?(directly,consulted, informed?)
- When must you decide?