Consider the following questions when evaluating your use of volunteers:
- What tasks are performed by volunteers?
- Is there a coordinator to whom all volunteers report and who assumes full responsibility for them?
- Are the goals, purposes and policies of the volunteer program stated in writing (e.g job descriptions)?
- Is the volunteer program regularly planned,organized and revised with participation from the Board,staff,user and community groups,as necessary?
- Are volunteers given a formal introduction to the organization as well as to their own roles to volunteers?
- On the basis of what criteria are volunteers recruited and placed?
- What training is provided to volunteers?
- Does the organization maintain records on each volunteer?
- What expense does the organization cover for volunteers (e.g transportation, child care)?
- Are volunteers given individual performance evaluations?By whom?, When?
- Do volunteers receive clerical support?Are work space and equipment allotted to them?
Critical areas to look into:
- How good is your organization’s recruitment process?
- Do you know if people are doing the jobs best suited to their skills?
- How can the way you manage your people resource be improved?
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